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Five-Minute Quick Response Time
Marikina City, Metro Manila
National Capital Region
1999 – Hall of Fame
City-wide
All constituents
 

         An emergency is always definitely a race against time. A few minutes of delayed response could mean the loss of lives and/or property. It is standard protocol that all local government units have police cars, fire trucks and ambulances equipped with sirens and blinkers to respond to emergency situations. What sets the city of Marikina apart from all others is the sign posted on all of its emergency vehicles stating: “If this unit fails to reach you within 5 minutes upon call for assistance, report to Mayor BF, at tel. no. 646-1634.” This self-imposed time of five minutes is designed to successfully address the need for quick response in times of emergency. It covers three basic emergency rescue services, namely fire fighting, police and ambulance services. To carry out the program, the city government has established a Public Safety Command Center, otherwise known as RESCUE 161, at the back of the City Hall. To ensure the integrity of reports and compliance, all calls for assistance are timed and logged-in.

         Two to three years ago, the average response time of police, fire and ambulance rescue within the city was anywhere between 5 to 30 minutes. At present, the average response time of local operatives is between 2 to 5 minutes. In 1998, RESCUE 161 responded to a total of 3,384 calls for emergency assistance, an average of 9.27 responses daily. These figures show an increase of 121% over the 1997 figures of 1,533 and 4.02 responses, respectively. Even the 98% crime solution efficiency of the Marikina Police is partly attributed to the program. Other components of the program are the following: Non-emergency Medical Transfers (transport of non-emergency patients from house to hospital, hospital to house and house to house) and Midnight Doctors (extension of medical service to non-emergency patients at his/her residence between 9 PM to 5 AM on a per need basis). With these emergency assistance programs, there is now a great sense of public security in Marikina, knowing that the city government is always ready to protect the lives and properties of its people.

   
 

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